About the bikes

How fast is a Speedwell GT?

Our bikes have 5 modes. The maximum speed is 20 mph in Mode 4. The maximum speed is 30+ mph in Mode 5, which is intended only for use off public roads. Please familiarize yourself with your local ebike laws and regulations.

What is the range?

55-65 miles on pedal assist mode and 30-40 miles throttle only. Please note that range is dependent on riding conditions (incline, terrain, etc.), riding style, and rider weight.

Do you offer a warranty?

Yes. All of our bikes are backed by a 1-year limited warranty. The warranty covers manufacturer defects to the major components of the bike. You can find the details here. You must register your bike to be eligible for warranty coverage.

I got a bike!

How do I put this thing together?

You can find our latest owners manuals here. You can also check out our unboxing and assembly video on YouTube.

Can I modify my bike?

We think it is pretty great as is, but you for sure can modify your bike to make it yours. Our lawyers want you to know that many modifications can cause your bike to malfunction, can be dangerous, and will void the warranty. This is especially true for any modifications to the battery, controller, and motor. If you have a question about the impact of a particular modification on your warranty, reach out.

I broke my (fill in the blank) and need another. Help!?!

We’re committed to keeping your Speedwell GT running and we stock every part we think you could break. We are not in the business of selling giant paperweights, we want you riding. Check out our parts shop to find what you’re looking for. If what you need isn’t there, hit us up at help@speedwell.bike and we will work with you to get it.

Where can I get my bike fixed?

Most bicycle shops can perform routine non-electrical repairs on your bike. If you need help with a repair or need replacement parts, reach out to us at help@speedwell.bike. Modifying or attempting to repair the electrical system on your own will void your warranty.

Ordering, Returns & Shipping

What’s the deal with shipping and delivery?

Shipping is FREE within the continental US! We also offer paid shipping to Hawaii. Bikes ship via LTL freight due to shipping restrictions on e-bike batteries and delivery times vary based on location from a couple of days to 14 days depending on your location. The delivery company will call you to arrange a convenient delivery date and time once it arrives in your area so make sure you include the best number to reach you with your order.

You also have the option of selecting free pick-up or local delivery with assembly for e-bikes in Southern California.

Parts and accessories ship via USPS, UPS or FedEx.

Can I finance my bike purchase?

Yes! At checkout, you can select Klarna and get financing options for your bike.

What is your return policy?

We accept returns of unused and unopened items for up to 30 days after delivery. You are responsible for the cost of return shipping to us. Electric bike returns are also subject to a 10% restocking fee. Refunds will be processed to the original form of payment after we receive the return. Please allow up to 7-10 business days for your bank to credit the funds back to your account.

You must email returns@speedwell.bike to initiate a return.

Can I cancel my order?

Cancellation requests must be submitted prior to shipping and may be subject to a 3.5% fee to cover non-refundable credit card processing fees. Orders cannot be cancelled once they are shipped.

What is your privacy policy?

We do not sell the personal information you share with us. You can read our website terms of use, privacy policy and comments policy here.